Ok, so we had a (n) other issue with our ABDick 2340 unit some months back. We couldn't output plates, so we called for service. We were told that we needed a new laser...so Dan said, ok. I mean, what else were we to do. After the tech drove from Libertyville down to Mt. Prospect and back to pick up the part, he, of course, had to call in another technician to help him install the piece.
When it was all said and done, they asked us to sign the ticket to the tune of OVER $7,000.00!!!! YIKES!!! My car mechanic calls me when it's going to cost me over $100.00. Why the heck wouldn't the guy have told us it was going to cost that much????? Maybe because we wouldn't have had the unit replaced for that astronomical amount?
And now, we find out that Presstek only guarantess a $7,000.00 replacement part that THEY manufacture for a mere 30 days!!!!!!!!!!!! What the heck is that all about? So if that board goes out on the 31st day they expect us to pay ANOTHER WHOPPING $7,000.00 to replace that??? I think not!!!
I have found enough other vendors who respect us and our business than to spend that kind of outrageous amount of money rather than waste my money on such a company as Presstek. Shame, shame on them!
Printers, be aware of such horrible business practices.
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